Customer Success Specialist (f/m/d)
We are a growing B2B company delivering innovative digital solutions that empower businesses to operate better, to achieve growth or improve their performance. Our customers – small and midsize enterprises - are at the heart of our success, and we are seeking a passionate Customer Success Specialist to ensure that they realize the full value of our platform and their business. You will own and evolve the customer journey with a consultative approach. This role is essential in building strong relationships, driving product adoption, ensuring customer satisfaction and retention, and company growth.
Your role
- Build and nurture strongrelationships with our clients, becoming a trusted partner who understandstheir business challenges, needs and goals.
- Lead the onboarding process for newcustomers, ensuring smooth implementation and educating them on product functionality and best practices to ensure quick success values.
- Work with a diverse range of clients. From small to mid-size businesses, our client portfolio spans different industries and regions, giving you exposure to different challenges and opportunities.
- Monitor and drive product adoptionand usage, ensuring customers are utilizing the platform to its fullestpotential. Provide training, resources, and tailored recommendations to helpcustomers achieve success.
- Regularly engage with customers through check-ins, and other touch points to review progress, offer guidance,and address any concerns or road blocks.
- Serve as the primary point of contact for customer issues, trouble shooting problems, coordinating with support and technical teams, and ensuring timely resolution.
- Drive customer satisfaction and retention by identifying and mitigating churn risks. Lead renewal discussions, ensuring that customers see the value of continued partnership with us.
- Work closely with the QUCOXX team to enhance customer experience, advocate for customer needs, and influence product development and improvements based on customer feedback.
- Identify opportunities for upsell and cross-sell based on customer needs.
- Track and report on key customer success metrics to measure usage patterns and performance and identify areas for improvement.
Your profile
- Bachelor’s degree in Business, Marketing, or a related field or equivalent experience.
- 3+ years of experience in customer success, account management, consulting, or client-facing role - preferably within a B2B SaaS environment.
- Experience working with SME and mid-market enterprise and solid understanding of key challenges in this market segment.
- Strong business understanding interms of functional business topics (e.g. growth, financial, sales, ...).
- Strong understanding of digital platform products and business models with the ability to translate product capabilities into customer value.
- Tech and digital savvy with the ability to quickly learn and explain the platform products.
- A passion for AI and digital solutions
- Proven track record in driving customer success, product adoption, retention, and upselling strategies.
- Ability to analyze customer data andusage trends to identify areas of improvement.
- Excellent communication, and relationship-building skills with the ability to build and maintain long-termr elationships and work cross-functionally.
- Ability to solve problems and managemultiple customer accounts in a fast-paced environment.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Passion for delivering a unique customer experience.
- Familiarity with CRM tools (e.g.,Odoo) and customer success tools.
- Ability to work in a flexible working environment.
- Fluent in German and strong English skills.
What can you expect from us?
- You can grow personally and professionally in this role.
- Competitive compensation.
- You get 30 days of paid vacation. This is your time to recharge your batteries.
- You have flexible working hours and a home working model. We meet virtual or face-to-face to stay connected and aligned.
- Access to an annual budget for training, learning and personal growth.
How can you apply?
If you’re passionate about building something unique and have the skills and experience to excel in this role, we’d love to hear from you! Please submit your resume, a cover letter detailing your motivation and relevant experience, and any examples of your work to us. For us, it's all about what you bring to the table. Diversity is our strength, and we value your skills, your motivation and your fresh perspectives.
Your Benefits
.avif)
Grow personally and professionally.
Work your way.
Get rewarded.
Be part of something bigger.
Come as you are and become who you want to be. Challenges? Bring them on! They’ll shape your skills and reach your full potential.
Remote and flexible working models – you decide where and when you work. We’ll come together (virtually or face-to-face) to stay connected and aligned.
Competitive pay, amazing benefits, and a €1,000 annual Learning & Development budget. We invest in you.
At QUCOXX, diversity means everything. We learn from each other, grow as a team, and create something that truly matters.
.avif)
Perform at your Best!
Wherever. Whenever.
.png){kind=small}